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Support
Email is the canonical channel today, for everyone. Paid Team & Enterprise SLAs are still firming up, so we don’t publish response-time promises yet. What is planned is labeled as planned.
By tier
One honest table. The free paths get a human on email today; commitments for paid tiers arrive with the tiers themselves.
| Tier | Status | Channel | What to expect |
|---|---|---|---|
| Local · BYOK | Available now | Email · contact@agiworkforce.com | Best-effort reply from a human |
| Basic · Pro · Max | Available now | Email · contact@agiworkforce.com | Best-effort reply from a human, no published response-time SLA yet |
| Enterprise | In scoping | Named contact, planned | SLA defined per contract during scoping |
Bugs & incidents
Tell us what you did, what you expected, and what happened instead. Screenshots and exact error text make fixes faster. For service-wide issues, check the status page first.