Support
Support channels and plan commitments.
The help centre and email are the published channels. Free through Max 20x carry no response-time commitment; Team and Enterprise commitments are stated below in Central Time. We do not claim 24/7 coverage.
- Channel: help centre and email contact@agiworkforce.com
- Time zone: Central Time (America/Chicago)
- Team and Enterprise carry a stated first-response target
What you can count on, by tier.
One table names the available channel for each tier. Team and Enterprise carry a stated first-response target; other tiers do not. The uptime and credit targets on /sla are the ones still labeled as planned.
- Local / BYOKHelp centre and email contact@agiworkforce.com. No response-time commitment.
- Free, Basic, Pro, Max 5x, and Max 20xHelp centre and email contact@agiworkforce.com. No response-time commitment.
- TeamEmail support. First response within 1 business day, Central Time.
- EnterpriseA named contact. First response within 4 business hours (Central Time) for a service-down report, and within 1 business day otherwise. An escalation path and the status page are included.
- Premium support (add-on)Faster response and on-call availability, available only as a negotiated line on an Enterprise order form. It is not a public promise; ask your Enterprise contact.
Found something broken?
Tell us what you did, what you expected, and what happened instead. Screenshots and exact error text make fixes faster. For service-wide issues, check the status page first. With an account, a ticket raised from Settings, Help attaches your build, platform and the last errors your browser recorded, and the replies stay on the ticket.