Direct answers, no spin.
The questions we get most often, answered the way we'd want them answered. If something below is wrong or out of date, email contact@agiworkforce.com and we'll fix it.
- 12 BYOK providers
- 395 catalogue entries
- BYOK: CLI and VS Code
- 2 local runtimes in the CLI
16 questions, 16 straight answers.
Providers, trust modes, managed cloud, billing, and what happens to your data. The short version of everything the rest of the site covers at length. For the data questions in more depth there is a page of its own at how we use your data, and the policy that governs them all is the privacy policy.
How many providers do you support?
The CLI takes your own key for the 12 BYOK providers, and the provider directory names each one. It also takes a key for Ollama Cloud, which the catalogue does not list. The CLI is coming soon. The CLI can additionally route to a custom OpenAI-compatible endpoint you declare in its own config file, over https or localhost only, and Local mode supports Ollama and LM Studio. Desktop and Web have no provider-key or local-model entry. The in-product catalog is the current source of truth.
What does BYOK mean here?
You bring your own API key on CLI and VS Code. The CLI and VS Code are coming soon. Keys stay in the local developer runtime and requests go directly to your provider. Usage is billed by the provider, not by AGI. Web, Mobile, Desktop and Chrome do not accept provider keys.
Can I run AGI fully offline?
Yes in the CLI after Ollama or LM Studio and a model are installed. The CLI is coming soon. Those Local conversations are not sent to AGI, and Local mode is free; downloading a model may require internet first. Desktop uses managed cloud, and Mobile has no published release.
Can I switch models mid-conversation?
Within the active trust boundary, yes: pick another supported model and the provider label updates before the next request leaves your machine. Moving between Local, BYOK, and managed Cloud is not an ordinary model switch. It requires an explicit fork or continuation with context selection, secret scanning, a payload preview, consent, and a visible destination label. Local content is never silently sent elsewhere.
What does AGI Cloud cost?
The Free plan on AGI managed cloud is open by default: sign in and start, no waitlist. Paid upgrades start from the pricing page; if they are not open to your account yet, you can join the upgrade waitlist there or enter an access code. Usage is metered and current plan details live on the pricing page. Local and BYOK remain free. Pricing is also the source of truth for which self-serve checkouts are configured for your region and billing cadence; Team is priced per seat when its checkout is available. Enterprise is contract-scoped and sales-assisted, with a contact list for access and additional governance requirements.
How do I upgrade, downgrade, cancel, or get an invoice?
Start an available self-serve upgrade from Pricing. For a Stripe-billed plan, open Settings, Billing and choose Manage billing to use the Stripe Customer Portal for plan changes, cancellation, payment methods, and invoices; a scheduled cancellation date is shown in Billing after it is recorded. App Store and Google Play subscriptions must be managed in the store that bills them. Operator-provisioned Enterprise plans are handled through your organization. Refund eligibility is described in the Refund Policy.
Do you train on my data?
AGI does not use customer conversation content to train AGI-owned models, and we do not sell your data. Be precise about the part people misread: in managed cloud we send your prompt and attachments to the provider serving the model you selected. On the Free plan, a chat on the default model goes to a provider AGI chooses, not one you pick: Alibaba Cloud Model Studio, on AGI’s own key at its international endpoint in Singapore, or OpenAI. Which one answers depends on what is available for that turn, and the reply shows the model that answered. Alibaba’s published privacy notice says it never uses your data for model training, which we rely on and cannot verify. Qwen and Zhipu route through OpenRouter unless AGI holds its own key for that provider, and OpenRouter is also the failover for every other chat model in the catalogue, so content for a model from any provider can pass through it. Those third parties handle that content under their applicable terms and data-use policies, our statement about AGI-owned models is not a promise on their behalf. MiniMax models receive nothing from managed cloud and are reachable only with your own key. In BYOK mode your own provider account and terms govern, and in Local mode none of them are contacted. Recipients are listed at /subprocessors.
Who can read my conversations?
In Local mode, nobody but you. They never reach us. In managed cloud we store them, so the honest answer is not nobody: access is limited to people who need it to operate or support the service, and every request is scoped to the account that owns it by two layers of access control. The privacy policy states what those layers are and, more usefully, where each one stops.
Do you sell my data, or use it for ads?
No to both. We do not sell personal data, we do not share it for cross-context behavioural advertising, we run no advertising and we set no advertising cookies. Analytics is opt-in and stays off until you turn it on. The third parties that do receive data, and exactly what each one gets, are listed on the subprocessors page.
How do I delete everything, or get a copy of it?
Both are self-serve in account settings. Export returns your data as a download. Deletion is scheduled 24 hours out and then performed by a daily job that also deletes your identity at our authentication provider. No confirmation email is sent, but cancellation is self-serve too: sign back in and cancel from Settings, Account any time before the 24 hours are up. A short list of things is kept on purpose, and the privacy policy has a table of exactly what and why.
What if I never made an account: can you still delete what you hold?
Yes, but not automatically. An email address you gave a waitlist, or a consent you gave without signing in, is not reachable by account deletion because there is no account to delete, and nothing ages those out on a schedule. Use the request form on the data-rights page and we will remove them.
What happens to my data if I cancel?
Cancelling a subscription does not delete your account or your content. The account continues on the free tier and your data stays until you delete it. If you want it gone, delete the account; if you want a copy first, export it.
Are you GDPR or DPDP compliant?
Those are not badges anyone issues, so a plain yes would be worth nothing. What we publish instead is the working: a per-regime status ledger on the trust page with a date on every line and what would prove it, an India-specific notice under the Digital Personal Data Protection Act, and a security page that lists what we have NOT done alongside what we have. We hold no SOC 2 report and no ISO 27001 certificate, and we say so in the same places we say what we do have.
Where does the CLI store my provider key?
The CLI stores provider credentials in the operating system credential store, except on Linux or when the keyring is turned off, where it uses owner-only files in its configuration directory. It keeps only non-secret provider names in its local index. Desktop accepts no provider key. The CLI and VS Code are coming soon.
Is there an Enterprise plan?
Enterprise is contract-scoped rather than self-serve. There is no checkout for it, so it starts with a conversation. On what actually exists rather than what is planned: single sign-on, SCIM directory provisioning, a customer-facing audit-log export (filterable and downloaded as JSONL at /workspace/audit), and per-workspace retention windows are all implemented, gated on the enterprise_controls entitlement and configured by your own workspace owner. What is NOT built: dedicated capacity, org-wide BYOK enforcement, and data-region pinning, and we would rather say that here than let Enterprise imply the whole category. Contact sales to discuss requirements and timing.
Where do you host data?
Hosted data lives in the United States. We do not offer data residency in the EU, the UK or India, and we are not publishing a date for one: if residency is a requirement for you, we do not meet it today. Local conversations never leave your device in the first place, and BYOK requests go from your client straight to your provider.
Still stuck? Contact support.
The help index covers the common how-tos. The support page lists the available channels and any plan-specific response commitments.