SLA.
What we commit to keep up, and what happens when we don’t. The targets below apply to paid tiers (Hobby and above). Local + BYOK free tiers run on best-effort.
Uptime targets
| Component | Target | Measurement window |
|---|---|---|
| Web (agiworkforce.com) | 99.9% | Monthly |
| API gateway | 99.9% | Monthly |
| Auth | 99.9% | Monthly |
| Provider passthrough | Inherits provider SLA | n/a |
Response times by tier
| Tier | First response | Channel |
|---|---|---|
| Hobby | 48 hours | |
| Pro | 24 hours | Priority email |
| Pro+ / Max | 12 / 8 hours | Priority email |
| Enterprise | 4 hours | Named support contact + email |
Service credits
If we miss the uptime target in a given month, paid customers can claim a service credit. The credit equals 10% of the monthly fee for each 0.1% below target, capped at 50% of the monthly fee. To claim: email contact@agiworkforce.com within 30 days of the incident.
Status