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Use case · IT service providers
Triage, runbooks, and scripted operations with a real CLI. Sandboxed execution, explicit approvals, and provider routing that sends routine work to inexpensive models and saves the flagship calls for the hard cases.
Where it shows up
Read tickets, classify, summarize prior context, and propose next steps. Branch into deeper investigation only when the cheap path does not suffice.
Encode runbooks as MCP tools. The agent runs them sandboxed by default: macOS Seatbelt, Linux bwrap. Behind explicit approvals.
agi exec in headless mode for scripted incident workflows: pipe a ticket in, get a structured response back.
Posture
| Sandboxed tools | File writes, shell, and network run sandboxed by default. |
| Provider routing | Inexpensive models for triage, flagship models for the hard cases. All in one thread. |
| Records | Resumable sessions and visible tool approvals for after-action review. |
| BYOK posture | Every seat can run fully local, or on your own provider keys on Desktop, CLI, and VS Code, so client work need not reach our infrastructure. Requiring that org-wide is not a shipped control — no surface enforces an org policy today — so it is scoped on an enterprise contract. |
Public launch: date to be announced
Start with the CLI on Local and BYOK, and talk to sales when client contracts need enterprise controls.